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Refund policy
Returns and Exchanges
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. For an approved return requested within 15 days after delivery, a refund of the item price, excluding shipping charges, will be issued after the returned item is received and inspected.  Sale items, gift cards, and jewelry-making classes are non-refundable.  Plein De Vie Jewelry will credit your original form of payment.  This may take a few days to appear on your end through your financial institution.  Customers are responsible for arranging and paying for return shipping.  Plein De Vie Jewelry is not responsible for items lost in transit when returning items.  We take great care to ensure your jewelry is packed and shipped properly, however, accidents do happen.  If your piece arrives damaged, please take a photo along with a copy of your receipt and email redrosescanada@hotmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youâll also need the receipt or proof of purchase. For all refunds or exchanges, Customer must provide proof of purchase with their shipment.  Please send email to redrosescanada@hotmail.com. for Return Authorization. No returns will be accepted without the Return Authorization approval.
Please note that returns will need to be sent to the following address: 10421 Westshore Road, Vernon, BC  Canada V1H 2B2
You can always contact us for any return question at redrosescanada@hotmail.com.
Approved refunds will be issued within 10 business days after we receive and inspect your returned item.
Final sale: Sale items, gift cards, and jewelry-making classes are non-refundable. Custom work becomes non-refundable once work starts.
If for some reason, you are not completely satisfied with your purchase, we will be more than happy to offer you an exchange for your unworn piece for a different item of your choice up to the value of the original purchase excluding shipping charges. The item will ship out within 5-10 working days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom work, including special orders and personalized items, becomes non-refundable once work starts. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items, gift cards, or jewelry-making classes.
Exchanges
For a direct exchange of an eligible unworn item, email redrosescanada@hotmail.com for Return Authorization before sending it back. If you would rather secure a replacement item right away, you can place a separate order and request a return for the original item under the return terms above. The separate purchase will be charged at checkout; any refund for the original item depends on the return being approved.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since weâve approved your return, please contact us at redrosescanada@hotmail.com.
